During National Consumer Protection Week, the importance of consumer education in the ongoing fight against fraud is highlighted and consumers are encouraged to make wise decisions. Each year, nearly 25 million adults are victims of consumer fraud. These crimes damage lives and shake consumer confidence. The Federal Trade Commission (FTC) and other organizations recommend several steps that Americans can take to help protect themselves against fraud. Since so many of shop online and make online transactions, we want YBPs to be informed about consumer protection.

First, consumers should be cautious about giving out personal information such as Social Security and account numbers. Second, they should be aware of the credentials of an organization before making a transaction, especially through the mail, over the phone, or on the Internet. Third, before finalizing a purchase or agreement, the FTC suggests considering offers with care, avoiding immediate decisions, and requesting to have information in writing. In addition, when using the Internet, the FTC recommends that consumers exercise caution in responding to solicitations and that consumers use and regularly update their anti-virus software and firewall.

Consumer Information and Resources

AARP
Tips and practical information on the AARP’s website show you how to be a wise consumer.

Better Business Bureau
Hundreds of practical tips to help consumers boost their marketplace IQ
and find trustworthy businesses at BBB Online. The BBB is proud to support this year’s theme of “Read Up, Reach Out and Be an Informed Consumer,” with timely tax filing advice.

Consumer Federation of America (CFA)
Information on pay day loans

Commodity Futures Trading Commission (CFTC)
One mission of the CFTC is to protect the public from fraud, manipulation, and abusive practices related to the sale of commodity and financial futures and options. To ask a question, report information, or submit a complaint:

• Use their toll-free line (866) FON-CFTC (866-366-2382)
• Use their online complaint form
• Email enforcement@cftc.gov

Customer Protection page

CFTC Advisory on Forex Fraud

Consumer brochure on Forex fraud

Before You Trade

About the CFTC

Federal Communications Commission (FCC)
The Federal Communications Commission’s (FCC) Consumer Center staff is available to answer questions about FCC rules, regulations and policies, and resolve informal complaints about issues regulated by the FCC. They can be reached at 1-888-CALL-FCC (1-888-225-5322); or via TTY: 1-888-TELL-FCC (1-888-835-5322). Consumers may also join the FCC’s Consumer Registry to receive updates on FCC issues of interest. The Consumer Registry web site is located at: www.fcc.gov/registry.

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